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Terms of Service

Last Updated: March 15, 2026

1. About VerraMinds

VerraMinds is a holistic child development initiative by NeuverraX, designed for children aged 5-14. We offer:

• Abacus Mastery: Expert face-to-face instruction combined with AI-powered practice tools
• Wisdom Stories, BrainGym, Wellness Buddy, Creative Canvas, Family Connect: Additional programs (coming soon)

Our mission: Nurture complete child development through expert teaching and thoughtful use of technology.

2. Parent/Guardian Consent Required

3. Age Requirements and Account Management

3.1 Age Restrictions

• Programs designed for ages 5-14
• Under 13: Must have explicit parent/guardian consent and supervision
• Ages 13-17: May use programs with parent/guardian knowledge and consent

3.2 Parent Account Responsibility

As the parent/guardian, you are responsible for:

• Creating and managing your child's account
• Keeping login credentials secure
• Monitoring your child's use of our programs
• All activities under your account
• Updating account information as needed

3.3 Family Plans

Family subscription plans allow multiple children from the same family. Each child gets their own learning profile while you manage everything from one parent account.

4. Educational Programs and Services

4.1 Program Delivery

Abacus Mastery:

• Face-to-face instruction by experienced teachers (12+ years expertise)
• AI-powered practice platform (Abacus Sensei) for at-home practice
• Progress tracking and parent reports
• Regular assessments and feedback

Future Digital Programs:

• AI-enhanced learning experiences
• Age-appropriate content curated by educators
• Interactive and engaging formats

4.2 What We Provide

• High-quality educational content
• Expert instruction and guidance
• Progress monitoring and reporting
• Parent support and communication

4.3 What We Don't Guarantee

While we work hard to deliver excellent education:

• Individual learning results vary based on effort, practice, and natural ability
• We cannot guarantee specific academic outcomes or competition results
• Technology may occasionally experience disruptions (we'll fix them quickly!)

5. Payment Terms and Subscriptions

5.1 Pricing

• Abacus Mastery: Face-to-face classes (pricing varies by location and batch)
• Digital Programs: Free trials available, then subscription-based (₹499/month or ₹4,999/year typical)
• Family Plans: Available for multiple children at discounted rates

5.2 Payment Methods

We accept:

• Credit/Debit cards (processed securely via Razorpay)
• UPI (India)
• Net Banking (India)
• Digital wallets

5.3 Subscription Auto-Renewal

If you choose a subscription:

• It automatically renews at the end of each billing period
• You'll be charged using your saved payment method
• You can cancel anytime before the next billing date
• No charges after cancellation

5.4 Free Trials

• Some programs offer free trial periods
• No credit card required for trials (where available)
• You can cancel before trial ends with no charges
• One trial per family per program

6. Refund Policy

6.1 Face-to-Face Programs (Abacus Classes)

• Before Program Starts: Full refund if you cancel before the first class
• Within First Week: 80% refund if not satisfied after first session
• After First Week: Pro-rated refund for unused classes
• Emergency Situations: We're understanding - contact us to discuss

6.2 Digital Subscriptions

• Within 7 Days: Full refund if not satisfied (no questions asked)
• After 7 Days: No refund, but you can cancel to stop future charges
• Annual Plans: Pro-rated refund within first 30 days

6.3 Refund Process

To request a refund:

• Email info@neuverrax.com with your request
• Include your account email and reason (helps us improve!)
• We'll process within 5-7 business days
• Refund appears in your account within 7-10 business days

7. Child Safety and Content Standards

7.1 Our Child Safety Commitment

7.2 Parent Monitoring

We encourage you to:

• Review your child's learning materials
• Monitor screen time (we provide usage reports)
• Sit with younger children during online sessions
• Check progress reports regularly

7.3 Acceptable Use by Children

Children using our programs should:

• Use programs for learning purposes only
• Treat teachers, staff, and other students respectfully
• Not share account login with others
• Not attempt to disrupt or misuse our services

8. Screen Time and Wellness Guidelines

Our programs include:

• Built-in break reminders
• Eye rest prompts (20-20-20 rule)
• Posture reminders
• Session time limits (can be customized by parents)

9. Cancellation and Account Termination

9.1 Your Right to Cancel

You can cancel your child's account anytime:

• Through parent dashboard settings
• By emailing info@neuverrax.com
• No penalties or fees for cancellation
• Access continues until end of current billing period

9.2 Our Right to Terminate

We may suspend or terminate accounts if:

• Terms of Service are violated
• Payment issues aren't resolved
• Account is used inappropriately or illegally
• We discontinue a program (you'll get refund/alternative)

9.3 After Termination

• You can export your child's progress data (30-day window)
• We'll delete personal data per our Privacy Policy
• Anonymized learning data may be retained for research

10. Intellectual Property

10.1 Our Content

All content, materials, and programs are owned by NeuverraX and protected by copyright laws. You may:

• ✅ Use materials for your child's personal learning
• ❌ NOT copy, distribute, or sell our materials
• ❌ NOT use for commercial purposes
• ❌ NOT share login credentials with others

10.2 Your Child's Work

Your child retains ownership of their creative work (drawings, stories, etc.). By using our services, you grant us permission to:

• Display work within our platform (with privacy settings you control)
• Use anonymized work samples for improving our programs
• We'll never use your child's work for advertising without your explicit permission

11. Limitation of Liability

11.1 Our Commitment to Quality

We work hard to provide excellent education. However, like all services:

• Technology may occasionally have disruptions
• Individual learning outcomes vary
• We can't guarantee specific test scores or competition results

11.2 Liability Limits

Our liability is limited to the amount you paid us in the last 12 months or ₹10,000, whichever is greater. This doesn't affect your statutory rights as a consumer under Indian law.

12. Modifications to Terms

We may update these Terms occasionally. When we do:

• We'll email you about significant changes
• Post updated Terms with new "Last Updated" date
• For major changes, we'll ask for your agreement again
• Continued use after changes means you accept the new terms

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by Indian law. Jurisdiction: Courts of Pune, Maharashtra, India.

13.2 Dispute Resolution

If there's ever a problem:

1. Talk to Us First: Email info@neuverrax.com - we'll work it out!
2. Mediation: If needed, we'll try mediation before legal action
3. Arbitration: Disputes may be resolved through arbitration in Pune, India

13.3 Consumer Rights

Nothing in these Terms affects your statutory rights under the Consumer Protection Act, 2019 or other Indian consumer laws.

14. Contact Information

Questions about these Terms? We're here to help!

VerraMinds by NeuverraX
Email: info@neuverrax.com
Website: verraminds.neuverrax.com
Response Time: Within 24-48 hours

15. Special Notes for Different Programs

Abacus Mastery (Face-to-Face)

• Class schedules and locations provided at enrollment
• Attendance requirements for optimal learning
• Materials included in program fee
• Makeup classes available for missed sessions (conditions apply)

Digital Programs (When Available)

• Requires internet connection and compatible device
• System requirements provided on program page
• Content updates and improvements included